At Avetisian Style, we strive to provide high-quality digital products and exceptional customer service. However, we understand that there may be occasions when you need to request a return or refund. This policy outlines the process, conditions, and timeframes for refunds and returns.
1. Digital Products
Due to the nature of digital products, all sales are final. Once a digital product is purchased and delivered, we do not offer refunds or exchanges, except in the following circumstances:
- Defective Products: If the digital product you received is defective or not as described.
2. Eligibility for Refunds
To be eligible for a refund due to a defective product, you must meet the following conditions:
- The request must be made within 14 days of the purchase date.
- You must provide proof of purchase, such as your order confirmation email or receipt.
- You must demonstrate that the product is defective or not as described (e.g., incorrect file format, missing files).
3. How to Initiate a Return or Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Email our customer support team at [email protected] with the subject line “Refund Request.”
- Provide Information: Include your order number, the name of the product, and a brief description of the issue.
- Await Response: Our team will review your request and respond within 3-5 business days with further instructions.
4. Refund Process
If your refund request is approved, we will process your refund as follows:
- Refunds will be issued to the original payment method used during the purchase.
- You can expect to receive your refund within 5-10 business days after approval, depending on your payment provider.
5. Fees or Costs
- There are no fees associated with initiating a return or refund request.
- If a refund is approved, you will receive the full purchase price.
6. Customer Support
If you have any questions or concerns about our Refunds and Returns Policy, or if you need assistance with your order, please contact us:
Avetisian Style
Email: [email protected]
Address: Yerevan, Armenia
7. Changes to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
This Refunds and Returns Policy is designed to be clear, fair, and user-friendly while protecting both the customer and the business. As always, it’s advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.